FAQ

DO YOU USE PRESERVATIVES IN YOUR PRODUCTS?

We do use a preservative in our creams – this is necessary to prevent harmful bacteria and moulds from spoiling the creams. However, as our creams are made fresh and to order, we can use as little as possible! Our preservative is paraben, formaldehyde and urea free and has been approved worldwide.  It has been accepted by ECOCERT and the Soil Association as a preservative in certified organic cosmetics, and is widely used in products where an effective natural preservative is preferred.

To further ensure their safety, all our creams are sold in airless pump containers, so that fingers never touch the product.

DO YOUR PRODUCTS OFFER UV PROTECTION?

I’ve been asked many times if I could offer UV protection in my face and body creams. I’d love to – and in fact, my creams do contain natural ingredients that do offer some UV protection (red raspberry oil, mango butter, hemp seed oil, all have anecdotal SPFs of 4-6).

However, I cannot claim this on the product label – SPF labelling is highly regulated, and it is an expensive process to undergo. That’s why you won’t see small companies such as Lujos offering this.

To offer the higher UV protection that many people require, I’m afraid it usually involves either nasty chemicals or the barrier method.

So as summer approaches, please apply your lovely Lujos creams regularly, and use your favourite sunscreen – check the labels and do the best you can. Do your research, and opt for brands that are well reviewed for gentleness and effectiveness. I tend to use sunscreens with a high SPF, made for children – and I always apply them on top of my face cream.

Remember to reapply the sunscreen freqently, and wear a hat where possible. Protect your precious skin, because once it’s damaged, there is no going back.

After being in the sun, apply some extra treatment before bedtime. One of our all natural oils serums is perfect for revitalising your dehydrated skin!

SHOULD I USE BABY POWDER ON MY BABY?

One pediatrician says “there’s no evidence that baby powder helps to prevent or treat diaper rash, either. The best preventive strategy is to clean and pat dry your baby’s bottom at each diaper change and then apply a thin layer of protective ointment or cream.”

www.babycenter.com/406_is-it-safe-to-use-baby-powder-on-my-baby_1519559.bc

DO YOU USE PALM OIL IN YOUR SOAP?

Yes, as we believe palm oil adds important qualities to the soap. Our palm oil comes from sustainable, animal-friendly sources; for more information, just ask!

DO YOU COMPLY WITH CURRENT LEGISLATION?

Yes, of course – all our formulas have been tested and approved by an independent cosmetics chemist, and comply with the Cosmetic Products (Safety) regulations.

DO YOU SHIP INTERNATIONALLY?

We ship throughout Europe and to the US and Australia. If you live elsewhere, and would like to order Lujos, please email me for a quote.

HOW LONG WILL IT TAKE TO GET MY PACKAGE?

We make orders every Monday, and post them on Tuesday. Normally, you can expect to receive your order within 7 working days, unless it’s the holiday season.

WHO SHOULD I CONTACT IF I HAVE ANY QUESTIONS?

If you have questions, would like advice, or have a special request, please feel free to email me at info@lujos.co.uk. We’d love to hear from you!

HOW CAN I RETURN A PRODUCT?

If you are not totally satisfied with our products, please email me right away! All Lujos products are guaranteed.

Lujos is on pause for a few weeks while we sort out stock. Please back order and we will ship as soon as possible. Thanks! Dismiss